Duration: 2 days
It is to be expected that people cannot agree on everything all the time, which makes conflict inevitable in any relationship. The fact that conflict exists is not necessarily a bad thing. When resolved effectively, conflict leads to stronger relationships. It is therefore important to deal with conflict rather than avoid it because when unchecked, it can cause a lot of harm whether in your personal or work relationships. As a leader or manager, resolving conflict is a key part of your role, making it a necessary skill you need. In this course you will gain the necessary skills you need to identify and resolve conflict before any real damage is done within the work environment.