August 25, 2016

Conflict Resolution

Conflict Resolution

 

Duration:             2 days

It is to be expected that people cannot agree on everything all the time, which makes conflict inevitable in any relationship.   The fact that conflict exists is not necessarily a bad thing.  When resolved effectively, conflict leads to stronger relationships.  It is therefore important to deal with conflict rather than avoid it because when unchecked, it can cause a lot of harm whether in your personal or work relationships.  As a leader or manager, resolving conflict is a key part of your role, making it a necessary skill you need.  In this course you will gain the necessary skills you need to identify and resolve conflict before any real damage is done within the work environment.

 

Conflict Resolution course outline